Terms & Conditions
Provisional bookings will be held for a minimum of two working days but longer where possible. We will give you first option before releasing a provisional booking.
Payment. A 20% securing deposit is required on booking, and the balance paid in full 10 working days prior to the START of the booking. Payment is due in full for bookings made under 10 working days from the start date. We reserve the right to consider booking(s) cancelled if the full due payment is not received on time. Special arrangements will be made for on-going bookings. Full refund will be made within 10 days for unused full sets of meal/coffee tokens where paid for in advance.
Cancellation Policy: Full refund of payment if at least 21 days notice is given; otherwise we reserve the right to make the following charges (on a daily basis) if you
cancel and all cancellations must be in writing:
11-20 clear working days notice 20%.
6-10 clear working days notice 50%.
5 clear
working days notice or less 100%.
We will not be liable for any losses direct or otherwise if we have to cancel a booking. We will offer alternative date(s) subject to availability or refund in full the fee of the cancelled booking (on a daily basis). Our Liability will not exceed refunding the paid room hire fee on a daily basis under any circumstances.
Software Licensing: Clients loading their own software do so on the condition that they own adequate licences to do so and will indemnify us against all losses caused through breaches of copyright. Software may not be loaded without our prior agreement
Hours of use: The hours of hire are 9:00 am until 5:00 pm however you may access the training rooms from 8:00 am until 5:30 pm unless we need access for maintenance purposes. The rooms must be empty and cleared by 5:30 pm. Evening access is by arrangement only and is charged at half the day rate plus 20%.
Food and beverages: No food or drink may be brought into, or disposed of in the rooms. This is non-negotiable. Water is provided, no other food or beverage is permitted in the rooms.
Cabling and connections: Clients may not disturb, disconnect, or change the cabling and connections in the rooms. In the event of any problem our support staff will endeavour to address it immediately for you. The manual provided in the rooms includes instructions for connecting laptops.
Clients are advised to ensure that trainers and facilitators see and comply with the information on the Trainers Information Sheet. This can be found on the trainers' desks in the rooms, and may be provided with your booking confirmation.
Liability and additional charges: The Hirer will be liable for all losses or damage incurred during the hire period. The Hirer will be liable for additional charges if cables and connections are disturbed; food or drink is brought into the room; the room is left in an unusable condition; and/or the hirer exceeds the room vacation time of 5.30pm without our prior agreement.
Promotions and Offers: All offers are subject to availability. All offers/promotions apply to PC equipped rooms and exclude catering or any extras. Before a provisional booking is made, a 20% securing deposit is required on booking to avail of the offer. All offers cannot be used in conjunction with any other offer. All offers are only valid for new bookings made from any date stated and cannot be used for existing bookings made before the date the offer commences. Any offer or promotion might be withdrawn at any time.
We will not be liable for failure of 3rd party suppliers. Our terms and decisions shall be final in all matters.
These terms supersede any previous terms.
2010 © The Training Room Hire Company Ltd.
